RETURNS

5840 SW 8th Street Miami FL 33144

At Ramon Puig, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:

WITHIN 30 DAYS OF PURCHASE
Ramon Puig Guayaberas will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.

PRICE ADJUSTMENT
Ramon Puig Guayaberas will gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Items not purchased at full price are ineligible for price adjustments.

RETAIL STORE RETURNS
Merchandise purchased in a retail store must be returned to the original place of purchase to ensure that a proper credit may be received. We can only accept returns from items purchased at our online store. Online orders cannot be returned to our retail store locations.
For additional information regarding retail store returns, please e-mail retail@RamonPuig.com

EASY RETURNS BY MAIL
Pre-paid Shipping Label - $12.00

Simply affix the included prepaid return label and take it to your nearest FedEx drop off location.

For replacement return labels, please email returns@RamonPuig.com or contact us at support@RamonPuig.com with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.

When you return an item to Ramon Puig Guayaberas using a FedEx prepaid label, a flat fee of $12.00 will be deducted from your order refund for return postage.
FedEx shipments take approximately 7 - 9 business days to reach our distribution center.

SELF-SHIPPING - CHOOSE YOUR MAIL CARRIER
If you prefer not to use our prepaid shipping label, please ship the item(s) through a traceable and insured shipping method to:

Ramon Puig Guayaberas
Att: Ramon Puig Returns
5840 SW 8th Street
Miami, FL 33144

If you do not have the packing slip, please include the following information with your return:

Your full name and billing address,
 reason for return
 and order number (if available)

We are not responsible for any lost packages that are not received at our warehouse.

RETURN PROCESSING

Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your Paypal account.

Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.

Please feel free to contact us if you have any further questions or concerns at 1-855-Guayabera or support@RamonPuig.com. Please provide us with your order information and items that need to be returned so we can better assist you.

Thank you for shopping at Ramon Puig Guayaberas!

INTERNATIONAL RETURNS
To return all or part of an order shipped outside of the United States, simply place the item(s) to be returned along with your original order number, full name and the reason for your return in the box.

Then, mail your parcel to:

Ramon Puig Guayaberas
Att: Ramon Puig - Returns
5840 SW 8th Street
Miami, FL 33144

International customers are fully responsible for shipping costs and any additional assessed duties and taxes associated with returning these items to the United States. We are not responsible for any lost packages that are not received at our warehouse.